okwe — Privacy Policy

This Privacy Policy ("Policy") describes how okwe ("Platform", "we", "us", "our") collects, uses, stores, shares and protects personal information provided by or generated about players ("you", "your") who access or use the okwe online casino and sports betting platform at okwe.bet. This Policy forms part of the wider agreement between you and okwe and should be read together with the Terms and Conditions published at okwe.bet/terms-conditions.

By creating an account on okwe or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the okwe platform and contact [email protected] to request account closure.

okwe collects personal data that you provide directly and data that is generated automatically when you use the platform. The categories of data we collect include:

okwe uses the personal data collected for the following specific purposes. We will not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent:

• To create and manage your okwe account, verify your identity in accordance with KYC obligations, and maintain accurate account records.
• To process deposits and withdrawals via bKash, Nagad, Rocket and Upay, and to maintain complete transaction records for your account history.
• To operate the gaming and betting services you use, including settling wagers, applying bonuses, managing free spins, and ensuring accurate payouts on sports markets such as BPL and IPL cricket.
• To comply with applicable legal and regulatory obligations, including anti-money laundering checks, fraud prevention, age verification, and cooperation with law enforcement authorities upon lawful request.
• To provide customer support, investigate complaints, respond to queries, and improve the quality of our support services based on historical communication records.
• To send you important account notifications, security alerts, and — where you have given consent — promotional communications about relevant offers, bonuses, and seasonal promotions such as Eid or Pohela Boishakh specials.

okwe does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Where automated decision-making is used in fraud detection or responsible gaming tools, you have the right to request human review of any decision that affects you.

okwe processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing that is required to fulfil our agreement with you, including account management, payment processing, and delivery of gaming services.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC, anti-money laundering, and age verification requirements.
• Legitimate interests: processing carried out for okwe's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: where you have given explicit consent for specific activities such as receiving marketing communications. You may withdraw this consent at any time by contacting [email protected], without affecting the lawfulness of any processing carried out before your withdrawal.

okwe does not sell your personal data to third parties. We may share your data in the following limited circumstances:

• Service providers and partners: third-party companies that perform functions on our behalf, including payment processing (bKash, Nagad, Rocket, Upay), identity verification services, game software providers (such as Pragmatic Play, Evolution Gaming, Spribe), fraud detection tools, and customer support technology providers. All such parties are bound by data processing agreements that restrict their use of your data to the specified purpose only.
• Legal and regulatory authorities: where we are required by law, court order, or regulatory direction to disclose personal data. In such cases okwe will only disclose the minimum data necessary to comply with the applicable requirement.
• Business transfers: in the event of a merger, acquisition, restructuring or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer in advance where practicable.
• Responsible gaming organisations: with your consent, or where required by applicable guidelines, we may share relevant information with certified problem-gambling support organisations operating in Bangladesh.

All deposit and withdrawal transactions on okwe are processed exclusively through bKash, Nagad, Rocket and Upay. When you initiate a transaction, okwe receives confirmation data from the relevant mobile wallet provider including your registered wallet number and the transaction reference. okwe does not have access to your wallet PIN, password, or any authentication credentials held by your mobile wallet provider.

Transaction records — including amounts, timestamps, reference numbers and associated account identifiers — are retained by okwe for a minimum of five years in accordance with standard financial record-keeping obligations. These records are used for account reconciliation, dispute resolution, and compliance purposes only.

okwe uses cookies and similar tracking technologies on its platform to support the following functions:

• Essential cookies: required for the platform to function correctly, including session management, login state persistence, and security token validation. These cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies: used to understand how players navigate and interact with the platform, which pages and game categories are most visited, and where technical issues occur. This data is aggregated and anonymised where possible.
• Preference cookies: used to remember your platform settings such as language preference and display options, so that your experience is consistent across sessions.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the okwe platform. okwe does not use third-party advertising cookies or cross-site tracking pixels.

okwe retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account and for a period of five years following account closure; financial transaction records are retained for a minimum of five years from the date of the transaction; KYC and identity verification documents are retained for five years from the date of account closure or the date of the last transaction, whichever is later; customer support communications are retained for three years from the date of the last interaction.

When personal data is no longer required for the purposes listed above, okwe will securely delete or anonymise it in accordance with industry-standard data destruction procedures. Anonymised data that cannot be linked back to any individual may be retained indefinitely for statistical and analytical purposes.

okwe implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and okwe's servers, encrypted storage of sensitive data at rest, access controls that restrict internal access to personal data to authorised personnel only on a need-to-know basis, regular security audits and vulnerability assessments of the okwe platform, and multi-factor authentication requirements for administrative access to production systems.

You are responsible for keeping your okwe account login credentials confidential. okwe will never ask you for your password via email, SMS, or any other channel. If you receive any communication purporting to be from okwe that requests your password or financial credentials, treat it as fraudulent and report it to [email protected] immediately.

As a registered player on okwe, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request:

okwe will respond to all valid privacy rights requests within 30 days of receipt. Where a request is complex or where we receive a large volume of requests simultaneously, we may extend this period by a further 30 days and will inform you accordingly. Exercising your privacy rights is free of charge. We may request proof of identity before processing a request to protect against unauthorised access to another person's data.

okwe's platform is strictly for adults aged 21 and above. okwe does not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not register an account or use the okwe platform in any capacity. If okwe becomes aware that an account has been registered by or is being used by a person under 21, the account will be closed immediately, all balances will be reviewed and forfeited where appropriate, and any personal data collected will be securely deleted to the extent permitted by applicable record-keeping obligations.

Parents and guardians are strongly encouraged to use device-level parental control software to prevent persons under 21 from accessing okwe or any other online gambling platform. If you believe a person under 21 has accessed or registered on okwe using your details or their own, contact [email protected] immediately so we can take swift action.

The okwe platform integrates third-party game software from providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi and Microgaming. These providers operate their own data practices within their game environments. okwe does not control the data practices of third-party game providers and recommends that you review the privacy policies of any third-party service you interact with. Additionally, any communication you initiate outside the okwe platform — for example by searching for okwe-related content on an external search engine — is outside okwe's control and is governed by the privacy policy of that external service.

okwe's primary data processing infrastructure is located in secure data centres. In order to deliver certain platform services — including third-party game content, payment processing, and fraud detection — some personal data may be transferred to or processed by systems located outside Bangladesh. Where such transfers occur, okwe ensures that appropriate safeguards are in place, such as data processing agreements containing standard contractual clauses or equivalent protections, to ensure that your data receives a level of protection consistent with this Policy.

If you have concerns about international data transfers relating to your personal data held by okwe, please contact [email protected] and we will provide further information about the specific safeguards applicable to your data.

okwe reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, okwe will notify registered players via the mobile number or email address associated with their account, or by displaying a prominent notice on the platform upon their next login. The revised Policy will state the date on which it takes effect.

The most current version of this Privacy Policy is always the governing version and is published at okwe.bet/privacy-policy. We encourage you to review this Policy periodically. Your continued use of the okwe platform following the publication of any amendment constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way okwe processes your personal data, our support team is available 24/7 to assist you. We aim to respond to all privacy-related queries within two business days.

You may contact okwe's support team by email at [email protected]. Please include your registered mobile number, a clear description of your query or request, and — where relevant — the specific section of this Policy your query relates to. okwe does not accept privacy requests submitted by post or telephone.